Policies and Procedures

Tutoring Center

Policies and Procedures

Fee Structure

Moving Mindz LLC reserves the right to increase rates at any time with advanced notice. Posting of the rates will be in the Moving Mindz LLC office. An email notification will be deemed sufficient notice. Scheduling and program availability are on a first-come, first-served basis.

 

Terms and Conditions of Payment

Receipts. If you pay with cash, you will be given a receipt for your records. If you pay by check, your cancelled check will be your receipt.

Payment for Scheduled Services. Payment based on the Monthly Payment Plan for each upcoming month must be paid by the last business day of the previous month.

Payment for Unscheduled Services. If a Student wishes to attend tutoring sessions in addition to his/her regularly scheduled sessions, then he/she agrees to pay the increased rate for each additional tutoring session.

Late Fee. There is a grace period of 1 day after the payment due date to pay. If payments become more than 1 day overdue, Student agrees and authorizes Moving Mindz LLC to charge Student’s credit card for any late payment and late fees or deduct the late payment from the check or cash payment. A $5 late fee will incur each day until payment is remitted.

Forms of Payment. Student may submit payment in the form of cash, check or credit/debit card (MasterCard, Visa, Discover). American Express cards are not accepted.

Bounced Check. Student agrees to pay a $25 fee for each check that is returned by the bank for any reason. Payment by cash or money order may be required after a check bounces.

Refund Policy. Student understands and agrees that no refunds will be granted under any circumstances.

 

Terms and Conditions for Cancellations, No-Shows, and Late Arrival

Cancellations. In order to honor our Tutors’ time and to encourage our Students to view their tutoring time seriously, we uphold strict policies regarding cancellations.

If a Student needs to cancel or reschedule an appointment, he or she should call as soon as this need becomes apparent. Cancellations made within less than 24 hours’ notice will result in your account being charged the full amount of the session. In cases of emergencies, we waive this policy. Notification in person, via email, phone call, or voicemail will be accepted. Rescheduling will not be available if Student does not provide notice 24 hours in advance of the day of the scheduled session. Excessive cancellations may result in the termination of Student’s contract and payment will not be refunded.

Fees are calculated according to the scheduled time agreed upon by the Tutor and Student. No adjustment to fees shall be made for time lost because of late arrival by the Student or by early termination of the session by the Student. Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.

No-Shows. A Student is counted as a No-Show if he/she cancels a session without notifying Moving Mindz LLC at least 24 hours in advance of the scheduled session or if he/she fails to show up to the session.

If Student does not notify Moving Mindz LLC at any time before the scheduled session of a cancellation, Student will be penalized with an additional $30 “No Show, No Notification” fee each time.

If Student misses a scheduled session more than 2 times without notifying Moving Mindz LLC at least 24 hours in advance of the scheduled session, Moving Mindz LLC reserves the right to charge the “No Show, No Notification” fee, immediately terminate contract with the Student, and payment will not be refunded.

Late Arrival. There will be no rescheduling allotted for late arrival. If Student is over 15 minutes late, the session will be canceled and counted as a cancellation without prior notification. After 2 cancellations of this manner, Moving Mindz LLC reserves the right to terminate contract with the Student, and payment will not be refunded.

 

Schedule of Changes

Because Tutor schedules are set in advance, Students will not be able to change their tutoring schedules for the duration of the month or program unless it is to add additional sessions or to accommodate a Tutor’s schedule.

All schedule arrangements must be made through the Moving Mindz LLC Office Manager, Lizette Gaines. Lizette may be contacted by phone at (562) 321-4953 or by email at lgaines@movingmindz.com.

 

Non-Solicitation of Tutors

Student agrees that he/she will not solicit any Tutors or Employees of Moving Mindz LLC to work for his/her own or any other personal or business ventures. Student agrees that during the period of contract and for a period of two (2) years immediately after termination of this agreement with Moving Mindz LLC, Student will not, either directly or indirectly for himself/herself or for any other person, family or business, call upon, solicit, divert, or take away, or attempt to solicit, divert or take away any of the Tutors, business, or partners of Moving Mindz LLC with whom Student has become acquainted during or after Student’s contract with Moving Mindz LLC.

 

Ownership & Use of Information

Student agrees that all papers, course materials, workbooks, or other data and any and all copies thereof relating to Moving Mindz LLC’s course or business, some of which may be prepared by the Tutor, and all objects associated therewith Moving Mindz LLC shall be Moving Mindz LLC’s property. Student shall not, except for Moving Mindz LLC use, copy or duplicate any of the above-mentioned documents or objects.

 

Student Pick-Up

Students must be picked up promptly at the conclusion of tutoring. Students are given a 10-minute grace period at the conclusion of their session to be picked up. After the grace period, Students who have not yet been picked up will be charged a fee of $10 for any fraction of 30 minutes payable to Moving Mindz LLC. Payment must be submitted at the time of Student pick-up.

 

Right to Refuse Service

Moving Mindz LLC reserves the right to refuse service and terminate existing tutoring agreements with no refund with any Student who is uncooperative or refuses to put forth effort in tutoring sessions.

 

Insurance

Student acknowledges that Moving Mindz LLC does not carry any insurance with respect to the school’s premises besides general liability insurance and hereby holds Moving Mindz LLC harmless against any and all losses at the premises, except those caused by willful misconduct.

 

Discharge of Liability

Student agrees to release and discharge Moving Mindz LLC from any liability, causes of action, claims or damages for personal injury and property damage.

Students may remain in classroom to complete homework before their tutoring session begins; however, Moving Mindz LLC is not responsible for supervision outside of designated tutoring session times.

 

No Warranties

Moving Mindz LLC makes no promises or warranties with regards to a Student’s performance as a result of any tutoring provided.

 

No Relaxation of Terms

No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.

 

Whole Agreement

This agreement constitutes the entire understanding between the parties with regards to the subject matter thereof and the parties waive the right to rely on any alleged expressed or implied provision not contained herein.

 

Changes in Policy

Moving Mindz LLC reserves the right to change its policies at any time at its sole discretion without notice. The most updated policies will be posted on our site at http://movingmindz.com/tutoring/policies/ and will be effective immediately upon posting. Student acknowledges and agrees that it is his/her responsibility to review these policies from time to time and be familiarized with its terms and conditions.

 

Minors

Where the Student is a legal minor, the Parent/Guardian shall enter into this tutoring agreement on behalf of the Student and shall accept and agree to all the terms and conditions of the policies contained herein on behalf of the Student.